Common queries answered
Frequently asked Questions
Items that are in stock are delivered within 2 to 5 days. Backordered and special items might take 2 to 4 weeks, assuming availability from the publisher. We’ll keep you up to date while we process you order.
After you have received your order, you have 30 days to return any unwanted items back to us. Items must be in their original packaging, mint and resalable condition. Returned items should reach our warehouses in England or Germany. Your refund will be processed upon receipt of your returned items. Regrettably, exchanges are not possible.
You can request a change of delivery address in writing. Please send us an email with the new address as soon as possible and before your order is dispatched. Regrettably, it’s not possible to change the delivery address after an order is dispatched.
You can check the status of your order by logging into your account. Separately, you can also track your parcel after your order is dispatched by using the tracking number issued by the carrier (DHL, DPD, UPS etc). Tracking numbers are emailed to you when you order is dispatched. Check your spam folder in case your email provider has filtered legitimate messages by mistake.
Please note: Delivery charges are not refundable.
Our customer care team will be happy to reply to your enquiries by email or telephone if possible. Simply login to your account and use our Contact Form to send us your message. Please have your order number handy and allow 24-48 hours for a reply.
Please contact us immediately in writing with the correct delivery address.
We usually deliver worldwide, except a few remote areas, such as some islands in the Pacific, villages in the Alps and Alaska, or in the middle of nowhere in Australia. Also, there are some African countries and the likes of Afghanistan, Russia, Iran and North Korea, where it is impossible to get to. When we come across a delivery place like this you will be notified accordingly.
Yes, we usually pack and dispatch orders in one package. There are exceptions, however, depending on weight /volumetric weight restrictions.